Return & Shipment Policy

In freetaxvape online e-cigarette retail platform, we are committed to providing you with the most perfect shopping experience and ensuring that you are satisfied with the products you buy. The following is a detailed introduction of our return and shipment policy:

Return policy

** Return time:

* * The buyer can return the goods within 7 days after receiving them, and the buyer should take care of the return shipping fees. The goods must be returned in their original condition.

** Inconsistent description or quality problem:

* * If the goods have inconsistent description or quality problems, the buyer can return the goods after receiving the goods for a maximum of 7 days, and the return shipping costs will be based on the actual situation of the goods received The buyer bears.

** Return process:

If you need to return the product, please contact our customer service team and provide the original order number information and the reason for return. Our customer service whatsapp number: (60)1155809086. Email: ryanmoziyi@gmail.com. Our customer service staff will provide you with return processing guide and return address. After confirming receipt and correct return, we will refund as quickly as possible or reissue you.

Mail rules:

* * Order processing time:

* * We will process your order within 1-3 business days, and then transfer the goods to you through a fast air express. Please note that we do not process orders on weekends.

** Transportation time:

* * Air express service usually takes 7-15 working days to deliver the goods to your designated address. The exact time depends on the destination country. Some countries need to charge extra delivery fees (because of remote areas, logistics companies will charge us extra delivery fees, and this part of the costs will be borne by buyers)

** Order Tracking:

* * Once the order is delivered, we will send you the shipping tracking number by email. You can use the tracking number provided to track the shipment of your order on the designated website. Please note that sometimes it may take time to update the tracking information on the website 1-2 days after delivery. You can query yourself through this logistics website according to the transportation tracking number

https://www.unity.net/itdida-flash/unity/waybill-search-result

Special case handling

* * Commodity quality problems or transportation damage:

* * If the goods are damaged during transportation or caused by improper use, we will provide you with substitute goods in your next order without extra charge. We need to provide our customer service team with corresponding evidence within one week after receiving the goods, such as videos and photos of the goods received.

** Replacement delivery fee:

* * In case that the goods need to be returned and replaced due to quality problems or transportation damage, the buyer shall bear the return freight, and the seller shall bear the freight for resending the replacement goods.

We hope you can understand and abide by our return and mailing policy. If you have any questions or need further help, our customer service team is available 24/7. Please feel free to contact our customer service team online. Thank you for choosing our products!